Privacy Policy

Effective Date: Oct 14, 2025

This Privacy Policy describes how The Golden Gem collects, uses, and discloses your personal information when you visit or make a purchase from thegoldengem.com (the "Site").

1. INFORMATION WE COLLECT

We collect various types of information when you interact with our Site:

A. Information You Directly Provide

• When you make a purchase, create an account, sign up for emails, or contact us, you voluntarily provide us with personal information, including:
• Contact Information: Name, shipping address, billing address, email address, and phone number.
• Payment Information: Payment card details (processed securely by our payment processor, we do not store full card numbers).
• Account Information: Username and password.

Information Collected Automatically (Usage Data)

When you browse the Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data"). This data is collected using cookies, log files, and other tracking technologies:

• Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.
• Browsing Information: Individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following primary purposes:

• Fulfilling Orders: To process your transactions, manage your orders, arrange for shipping, and provide you with invoices and order confirmations.
• Communication: To communicate with you, respond to your inquiries, and send you marketing and promotional communications (if you have opted in).
• Account Management: To manage your account, provide customer support, and personalize your shopping experience.
• Site Improvement: To screen our orders for potential risk or fraud, and to optimize and improve our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

3. SHARING YOUR PERSONAL INFORMATION

We do not sell, lease, or rent your personal information to third-party entities. We share your personal information only as necessary to provide our services and fulfill our legal obligations:

• Service Providers: We share information with third parties who perform services on our behalf, such as payment processors, shipping carriers, and marketing platforms. These partners are required to protect your information and are prohibited from using it for any other purpose.
• Legal Compliance: We may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

4. COOKIES

We use "cookies" (small data files stored on your computer) to track your shopping bag contents and enhance your browsing experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Site.

5. YOUR RIGHTS

We respect your right to control your personal information. Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request that your personal information be corrected or deleted.
• Opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us directly using the information provided in the "Contact Us" section below. We may require you to verify your identity before processing your request. Please note that while we will delete information upon request, we may retain certain necessary data to complete transactions or comply with legal requirements.

6. DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information and prevent its inappropriate loss, misuse, access, disclosure, alteration, or destruction. However, no internet transmission is ever entirely secure or error-free.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail at the details below:

The Golden Gem

Email: hello@thegoldengem.com

Mail: 1111 Washington Ave, Suite 215, Golden CO 80401